FREQUENTLY ASKED QUESTIONS

Updated on 10th September 2020

Where can I buy your products?

A full range of my current products are available to buy from the shop section of this website and also on Etsy.

Which countries do you ship to?

I usually ship orders worldwide, however, I’ve had to stop international delivery during the Covid-19 pandemic and am only shipping throughout the UK to ease any pressure on delivery services and to make space for more essential deliveries.

Please keep an eye on my Instagram @SianShrimpDesign or for updates on the homepage, which is regularly updated for when I might reintroduce international shipping.

When will I receive my order?

Currently, all orders are dispatched within 1-2 working days via First Class post with Royal Mail unless otherwise discussed. Royal Mail’s delivery aim for the first-class post is 1-2 working days. However, due to the Covid-19 pandemic, the Royal Mail have received an unprecedented amount of mail as well as shortages in staff, so there might be some delays in some areas. I really appreciate your patience if your order is slightly delayed.

It has been a while and my order hasn’t arrived, what do I do?

I’m sorry to hear your order hasn’t arrived yet. For orders throughout the UK, your order should arrive within a couple of days, however I cannot claim that it is lost with the Royal until 10 working days has passed.

If it has been more than 10 working days since you received a dispatch confirmation, please write to me at orders@sianshrimpton.co.uk and I’ll either send you a replacement or a full refund. Due to Covid-19, there have been some delays throughout the Royal Mail due to unprecedented amounts of mail and staff shortages, so I really appreciate your patience if there is a delay to your order. Even if 10 working days have already passed, it may still arrive.

I absolutely love my order, where can I leave a review?

First of all, thank you! I’m so glad you love your order. You can write a review on each product that you buy, by going to the product itself in the shop and writing a review on the “review” tab at the bottom of the page. I read each and every review and they mean so much to me, they also help others decide whether to buy or not, so I really do appreciate each one. Thank you.

There is a problem with my order what do I do?

I’m so sorry to hear that. The best thing to do is to email me at orders@sianshrimpton.co.uk and I’ll be happy to discuss your concerns.

Where can I find you on social media?

I’m @SianShrimpDesign on Instagram and I hang out there a lot of the time and update Instagram stories regularly with the goings-on behind the scenes. You can also find me on Facebook.

How can I support your work?

Thank you! There are plenty of ways to support my work, buying from my online shop is one of the best ways. You can also “buy me a ko-fi” which will go towards funding new products.There are plenty of ways to support an artist/designer without spending money too, liking, commenting and sharing my posts on social media all help in spreading the word.

How can I keep up to date with new products?

Currently, the best way of keeping up to date with new products and updates is to follow me on social media and I will announce any new products there. I have plans to start an email newsletter in the near future, please keep an eye out for that for regular updates on new products.

I’d love for you to design something especially for me, how can I get in touch?

First of all, yay! I’d be happy to discuss your project with you, please email me at hello@sianshrimpton.co.uk and I’d be happy to chat.

I’d love to collaborate on a product, how can I get in touch?

Yay! I’d be happy to discuss your project with you, please email me at hello@sianshrimpton.co.uk and I’d be happy to chat.

I’d love for you to design our Wedding Stationery, how do I get in touch?

First of all, Congratulations! I’d be happy to discuss your Wedding Stationery with you. Please take a look at my Weddings page for more details or email me at hello@sianshrimpton.co.uk and I’d be happy to chat.

If you have any further questions, please email me at hello@sianshrimpton.co.uk